Distinct IT is a trusted IT support company serving small businesses across diverse industries. Our clients depend on us to deliver resilient infrastructure and rapid, effective solutions—and we're ready to grow our team with someone who shares that responsibility.
We’re seeking a 2nd Line IT Support Field Engineer who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when needed. The ideal candidate will have experience working in a dynamic MSP environment and delivering high-quality, client-focused support both remotely and on-site.
What You’ll Bring
* Strong problem-solving instincts with the ability to troubleshoot and resolve advanced issues independently, leveraging internal resources when needed
* Comfortable researching unknown problems, exploring documentation, and developing reliable solutions
* Confident working directly with business clients, providing clear updates and maintaining professional rapport
* Self-motivated and organised with a proactive approach to workload management
Technical Skills You’ll Use
1. Full administration of Office 365 tenants, including Exchange, SharePoint, and user provisioning
2. Working knowledge of Windows Server (Active Directory, DNS, DHCP, file sharing, domain...