Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role As a key member of our Customer Services Team, you'll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients Main Duties & Responsibilities Handle customer orders and enquiries via phone and email. Keep customers informed of any changes to their orders, including change to delivery schedule. Processing, monitoring and follow up of customer quality complaints. Accurately raise orders in our system. Respond promptly and professionally to customer queries. Administrative tasks as the role requires. Maintain clear and consistent communication with internal teams. Any other reasonable request that supports the business. Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.