Customer Service Lead
Location: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00
Customer Service Lead - Benefits:
• Competitive Salary (£31 - £33K per annum, DOE)• 33 days holiday per year (inclusive of public holidays)• Contributory Pension Scheme• Life insurance
Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Livingston Depot.
Customer Service Lead - The Role:
Responsible for managing the daily operational interface between the Customer and the depot.
Main duties and responsibilities:
• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion• Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner• Be responsible for purchasing any goods required to meet specific customer needs• Ensure that all returns are agreed and processed in accordance with company policy• Manage all customer complaints using the complaints procedure• Be responsible for planning all workflow through the depot•...