JOB SUMMARY
The Care Coordinator I is responsible for providing care coordination services for clients in their assigned group. The Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing.
DUTIES AND RESPONSIBILITIES
* Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers.
* Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
* Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary.
* Assists with calls from contractors who may be in need of referrals or medical records for patient’s continuum of care.
* Assists in scheduling clients for clinical and specialty services as needed.
* Documents activities performed on clients in EHR and C3 database.
* Updates and maintains patient demographics in EPM, EHR and C3 database.
* Attends clinic as needed to provide support assistance for drives.
* Flags charts for returned mail items. Stores returned mail items.
* Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
* Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notifies clinician in the event of an emergency.
* Completes PHA form to provide to providers for upcoming visits.
* Monitors and keeps track of patient appointments to ensure requested needs are addressed.
* Makes copies and packets items providers or clinical staff may need.
* Assists in completing audits and reports requested.
* Ensures all clients receive assistance with referrals or home health items requested.
* Completes daily tasks assigned by VP/Chief Medical Officer.
* Completes and runs rescreen report to bring clients back into service.
* Documents and updates PHI log in EHR when referrals are sent/processed.
* Attends weekly meeting with department.
* Demonstrate ability to meet department metrics.
* Demonstrate excellent attendance and punctuality.
* Other duties as assigned by the immediate supervisor.
QUALIFICATIONS
Education: High School diploma or equivalent plus a Medical Assistant certification or Community Health Worker Certification.
Experience: Six months experience in a public health care setting preferred. CPR Certified.
* Strong clerical skills to include keyboarding and a good understanding of basic math.
* Some computer knowledge and use of calculator.
* Must possess mental ability to conduct client interviews with a better-than-average attention to detail.
* Bilingual English/Spanish (preferred).
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