About the role
As a Duty Manager, you'll play a hands‑on leadership role in ensuring the smooth running of our busy late‑night bar. You'll oversee the team on shift, manage customer experience, and keep operations running safely and efficiently in a fast‑paced, high‑energy environment.
Key Responsibilities
* Shift Leadership - Take responsibility for the bar and floor team during your shift, ensuring excellent service, a lively atmosphere, and smooth operations into the early hours.
* Customer Experience - Lead by example on the floor, engaging with guests, resolving issues quickly, and ensuring a safe, welcoming environment.
* Team Management - Motivate, brief, and support the team throughout the shift, keeping morale high and performance consistent.
* Operational Control - Oversee tills, stock levels, and compliance with licensing laws and safety procedures.
* Problem Solving - Respond calmly and effectively to unexpected challenges, from staffing gaps to customer incidents.
* End‑of‑Night Duties - Handle cashing up, reporting, and venue close‑down procedures with accuracy and accountability.
Skills & Experience
* Experience in a supervisory or duty management role within hospitality, ideally in a late‑night or high‑volume environment.
* Strong people management skills with the ability to lead by example.
* Confidence in handling challenging situations and making quick decisions under pressure.
* Good working knowledge of licensing regulations, health & safety, and security practices.
* A passion for creating memorable guest experiences.
Benefits
* Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
* Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real time.
* Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
* Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
* Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
* Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
* Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
* Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
* Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service – plus enjoy extra annual leave as a thank-you for your commitment.
* Recommend a Friend: Bring great people into the team and earn a bonus when they join!
* 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
* Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
* Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
* Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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