Claims Team Leader
£30,000 - £40,000 DOE
Monday-Friday 9am-5pm
Lancashire - Office based
MPJ Recruitment is partnering with a rapidly expanding business that is continuing to grow its Motor Claims division. This is an exciting opportunity to join the company at a pivotal stage, following the recent opening of a second North West office and ambitious growth plans through 2026.
Overview
As a Claims Team Leader, you will be responsible for leading, motivating, and developing a team of motor claims handlers. You will ensure claims are managed efficiently and in line with company policies, procedures, and Service Level Agreements (SLAs), while delivering an exceptional customer experience.
Claims Team Leader Responsibilities:
* Lead and motivate a team of motor claims handlers to deliver outstanding customer service
* Work closely with key stakeholders to implement, develop, and continuously improve processes
* Set, monitor, and achieve team objectives using SLAs and KPIs
* Conduct regular 1-to-1s, team training sessions, and performance management reviews
* Support the recruitment process, including interviewing and selecting new team members
* Achieve individual performance targets and KPIs
Claims Team Leader Benefits:
* Monday to Friday working hours
* Flexible working options
* Annual leave
* Free on-site parking
* 3x life assurance
* 6% pension contribution
* Fully paid training
* Excellent career progression opportunities
Interested in finding out more? Click Apply today.