Room Attendant - casual contract - Chester Room Attendant - casual contract 12.21 Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description About the role: Clean and tidy assigned lodges according to established standards and procedures, reflecting our commitment to excellence. Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail. Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment. Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety. Report any maintenance issues or damage promptly to the appropriate department. Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service. Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence. Collaborate with other team members to ensure efficient and smooth operations. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.