Location
This post can be based in London (1 Horse Guards Road). Any applicants who are already NISTA staff can also apply to be based from their existing location in Birmingham or Leeds
About The Job
Job summary
If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.
Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.
We are part of the Darlington Economic Campus, a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It's central government, made more accessible to you
Job Description
This is an exciting opportunity to lead the delivery and evolution of, the award-winning platform at the heart of the UK government's project delivery function and profession. The website supports project delivery professionals across government and the wider industry by providing high-quality products, services, guidance, and tools that enable better delivery outcomes.
Hosted by Government Project Delivery through NISTA (National Infrastructure and Service Transformation Agency), the platform is a key enabler of the government's ambition to improve the delivery of major projects and programmes. It supports the professional development of delivery experts, facilitates knowledge sharing, and helps teams design and deliver services that are user-centred, efficient, and aligned with government standards.
As Delivery Manager and Service Designer, you will lead the delivery of the platform, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively. You will combine strategic leadership with hands-on service design expertise to ensure the platform continues to meet the evolving needs of its users and stakeholders.
Delivery Management
Lead the delivery of the service, ensuring it meets user needs and strategic objectives.
Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services.
Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery.
Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements.
Service Design and Ownership
Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users
Ensure the platform supports end-to-end service delivery, aligning with government standards and policies.
Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods
Content and Platform Operations
Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles.
Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services.
Ensure robust governance and operational processes are in place for content management and platform usage.
Negotiate, influence, set and manage budgets across financial and contractual years
Manage the operational security, reliability, data privacy and risk exposure of the service
If you would like to speak to the hiring manager informally prior to the closing date, please contact Owen Kennedy
Visa sponsorship is not available for this role.
Person specification
Application Stage
Application Form
Applications should consist of a CV including your employment history, and a 1,250-word setting out how you meet the shortlisting criteria below. Your CV and employment history won't be scored. It's used to give context to your application and support discussions at interview.
The panel will review applications and invite those that best demonstrate evidence of the shortlisting criteria for interview. Please keep this in mind when writing your application.
Please note that only applications submitted through Civil Service Jobs will be accepted.
Strong understanding of digital platforms, content management systems, and operational governance
Experience in service design, with a user-centred and strategic approach to designing and improving digital services – being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives
Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management
Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers
Excellent stakeholder management skills, with the ability to influence and collaborate across organisational and team boundaries
Interview Stage
If You Are Successful At The Application Stage, You Will Be Invited To Interview Where You Will Be Assessed Against The Following Criteria
Experience
Behaviours:
Communicating and Influencing
Managing a Quality Service
Working Together
Interview Task / Presentation
Prior to your interview, we will contact you about a task / presentation that the panel would like you to deliver as part of the assessment. Further details will be communicated to you nearer the time.