Operational support officer

Operational Support Officer - Bradford
£12.86 per hour, rising to £13.25 after 12 weeks
Temporary, Full-Time (37 hours/week, Monday to Friday)

Our client, a respected public sector organisation, is hiring an Operational Support Officer to join their team in Bradford. This is a fantastic opportunity to contribute to the delivery of justice across England and Wales, supporting court and tribunal services in a fast‑paced environment.

What you'll be doing:

• Assisting with the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready.
• Handling enquiries via face‑to‑face, telephone, email, and digital channels from court users, legal professionals, and partner agencies.
• Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs.
• Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards.
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression.
• Supporting scheduling, listings, jury administration, and other operational activities to ensure efficient service delivery.
• Working collaboratively with colleagues, judicial office holders, and external stakeholders to provide a professional and effective service.
• Responding professionally to sensitive situations and escalating issues when necessary.

What you'll bring:

• Reliability and strong organisational skills to manage a busy workload.
• Confidence in communicating with diverse audiences.
• Proficiency in Microsoft Office and digital systems.
• Calmness and professionalism under pressure.
• A team‑oriented approach with keen attention to detail.
• Passion for delivering excellent customer service.

Previous experience in administration or the public sector is desirable but not essential.

What's in it for you:

• The chance to support vital public services and make a real difference.
• Valuable experience within the justice system and Civil Service environment.
• Opportunities to develop transferable administrative and operational skills.
• Meaningful work that positively impacts communities and individuals.

Please note, due to high application volumes, if you do not hear within 7-14 working days, your application has been unsuccessful this time.

Join a dedicated team in a role that offers variety, purpose, and the chance to contribute to the justice system. Apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.