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Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, Office 365 suite (including Intune and Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
Our client offers a day rate of £250 to £300 PD for a 6 to 12-month project based in Wolverhampton, working 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers processes, including deploying equipment, updating Active Directory, and installing software.
* Fulfill service requests in accordance with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, enrolling new devices, maintaining stock, and repairing/replacing defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients) by maintaining a stock of ready-to-deploy devices.
* Support Meeting Rooms hardware and software, ensuring they are updated and functioning effectively.
* Administer Webex/Teams for users, including provisioning new users, updating plugins, and removing leavers.
Key Experience:
* Proven experience in a 2nd line support role within a service desk, service delivery, or EUC environment.
* Industry experience within financial services or professional services sectors.
* Experience supporting MAC & Windows OS systems using JAMF.
* Knowledge of Active Directory, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions.
* Experience setting up meeting rooms, building laptops, configuring printers, and hardware troubleshooting.
* Experience supporting VIPs, C-Suite, and senior managers in a professional environment.
Note: The interview process is straightforward, with an immediate start preferred. Candidates with a 4-week notice period will not be considered.
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