Are you passionate about delivering exceptional HR support and creating great employee experiences? We’re looking for a proactive and detail-driven Senior HR Assistant to join our dynamic GO2HR team in Leeds. Reporting to one of our People Team Leaders, you’ll play a key role in supporting and guiding a team of HR Assistants while ensuring the smooth delivery of high-volume HR processes across the business. If you thrive in a fast-paced environment, love problem-solving, and are motivated by helping others succeed, this is your opportunity to make a real impact in a collaborative and forward-thinking HR team.
Responsibilities
* Perform day-to-day management of HR Assistants to ensure they deliver HR transactional services against KPI’s and SLAs
* Execute HR transactional processes in William Hill’s systems, specifically SAP SuccessFactors, such as managing system notifications, approvals and alerts, as well as performing non-system related administration tasks, such as monthly travel card orders in accordance with the HR procedures and SLAs
* Provide excellent customer service to our people and help guide them through situations, providing the highest levels of resolution, support and customer satisfaction
* Be a Subject Matter Expert (SME) for allocated processes including Death in Service, DSARs, Complaints and Flexible Benefit Windows
* Work closely with other departments, such as Payroll, Systems, L&D and Recruitment, as well as Business Managers and our people, to ensure complete adherence to processes and collaborative working.
* Propose process improvement ideas which can reduce time, improve accuracy, or enhance controls.
* Proactively support ad-hoc processes and projects as and when required.
* Lead and support others within the team and work collectively when needed.
* We are committed to responsible gambling, and we are looking for people who can support our ethos.
Qualifications
* Have excellent communication skills, both written and verbal with attention to detail with a continuous improvement mindset, putting forward new ideas and challenging the norms to improve efficiency
* Have the ability to influence, engage and build strong working relationships with stakeholders
* Be proficient with IT and able to use Microsoft Outlook, Excel and Word, with HR systems experience desirable
* Have experience of working in a high volume, fast paced HR admin or HR service center environment.
Benefits
* Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
* Perks and discounts: Discounts at a range of high-street retailers
* Financial: Competitive salary, pension, and bonus schemes.
* Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
* Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
* Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
* Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.
About Evoke
More about evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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