Head of Private Sector Clients - Retirement Solutions, CrawleyClient:EquinitiLocation:CrawleyJob Category:OtherEU work permit required:YesJob Reference:5bb3a2577198Job Views:6Posted:29.06.2025Expiry Date:13.08.2025Job Description:ResponsibilitiesLine manages a team of 7-10 staff including Relationship Directors (RDs), Pensions Managers (PMs), and technical Proposition Leads, supporting their technical and personal development.Collaborates with the Head of Change and Head of Operations to develop a holistic view of service delivery to clients and align it with client satisfaction goals.Acts as the escalation point for relationship management issues.Attends client meetings and liaises internally with senior management, including the Managing Director, CEO, and Corporate Sponsor.Participates in annual client meetings to understand their needs and preferences.Provides regular reports on client matters to senior leadership and Executive Committee.Oversees the development of individual client engagement models.Maintains knowledge of clients to support revenue projections and strategic planning.Owns risks documented in the EQRS Private Sector operational risk log.Implements controls with the Head of Change and Head of Operations to ensure compliance and operational excellence.Reviews Client Account Plans regularly to inform strategic projects and revenue strategies.Maintains awareness of pensions regulations, trustee obligations, and client needs.Role falls under the FCA SMCR regime.Skills, Capabilities, and AttributesExtensive technical knowledge of UK DB Pensions industry.Understanding of pensions at scheme and end-to-end client operations levels.Experience working with trustees and corporate sponsors.Proven senior management skills, including target setting and team leadership.Qualified actuary is desirable but not essential.Strong analytical and problem-solving skills.Effective change management leadership.Strategic thinker with excellent communication skills, including experience providing executive updates.Ability to influence and build credibility across diverse stakeholders.Strong relationship management skills and ability to work in a matrix environment.Financial literacy and experience managing cost centers.What We OfferSave For Your Future - Equiniti Pension Plan with up to 10% company match.All Employee Long Term Incentive Plan (LTIP).Health and Wellbeing support, including Employee Assistance Programme and life assurance at 4x salary.Flexible Benefits through our flex plan.Time Off: 29 days holiday plus bank holidays, plus 2 volunteer days annually.Recognition through the Equiniti ICON award vouchers.We are committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief, marriage, and civil partnership.All employment offers are subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. Please apply via the 'Apply now' button. Note: If you are not a passport holder of the country for the vacancy, you may need a work permit.
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