Resident Liaison Officer – Temporary Contract (12 Weeks)
£21.95 LTD per hour
Covering Bromley, Lambeth, Lewisham & Croydon
Full Time – Monday to Friday
I’m currently working on behalf of a well‑regarded housing provider who are seeking a Resident Liaison Officer to support their neighbourhood teams across Bromley, Lambeth, Lewisham and Croydon. This is a 12‑week placement, ideal for someone who is confident engaging with residents, contractors and internal teams to ensure communication is clear and services are delivered smoothly.
You’ll act as a visible and proactive point of contact for residents, ensuring queries are handled promptly, complaints are addressed professionally, and feedback contributes meaningfully to service improvement.
Day‑to‑Day Responsibilities
* Be the main liaison between residents, contractors and internal housing teams.
* Support and deliver resident engagement strategies across multiple neighbourhoods.
* Co‑ordinate responses to resident enquiries and complaints, ensuring timely and accurate communication.
* Attend meetings, community engagement events, site visits and forums as needed.
* Assist in communicating planned works or service changes.
* Maintain accurate records and ensure GDPR compliance.
* Promote a positive, supportive, and resident‑focused service.
What We’re Looking For
* Experience in a resident‑facing role within Housing, Local Authority, or similar.
* Confident communicator with excellent relationship‑building skills.
* Comfortable handling complaints and challenging situations calmly.
* Organised, proactive and able to prioritise a varied workload.
* IT literate and confident with written correspondence and record‑keeping.
* Ability to travel across Bromley, Lambeth, Lewisham and Croydon.
Interested?
For more information or to apply, please contact George Westhead at Service Care Solutions :
📞 (phone number removed)
📧 (url removed)
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