Your new company You'll be supporting an international manufacturing specialists' Bristol office with Technical Customer Service Support. Work Pattern On site BS32 41.5hrs a week 07:00 to 16:00 a day (15 min paid break 30mins unpaid lunch), 15:00 finishes on Friday Your new role As a Telephone Support Technician, you will be the first point of contact for customers, providing expert assistance and ensuring the smooth operation of hospitality machines. Deliver technical support via phone and email. Maintain and support customer service contracts. Diagnose and resolve complex technical issues. Complete and maintain accurate call log forms. Report and improve records using Microsoft Dynamics. Prepare and update technical documentation for internal and customer use. Collaborate with internal teams to resolve reported issues promptly. What you'll need to succeed Technical aptitude with a solid understanding of electrical, mechanical, and hydraulic systems (doesn't have to be professional, education or hobbies that provide you with this knowledge are considered). Excellent communication skills in English, both written and verbal. Confidence in delivering excellent customer service. Strong organisational skills and the ability to multitask in a fast-paced environment. Team-oriented mindset with a commitment to continuous improvement. Proficiency in Microsoft Dynamics and MS Office. What you'll get in ret...