Resident Site Supervisor (Mechanical or Electrical) Newcastle NE28 Full time Salary up to £45,000, plus overtime, No Call out, plus flexible benefits Summary An exciting opportunity has arisen for a Resident Site Supervisor to join our dynamic team, covering our prestigious site based at SAGE Head Quarters in Newcastle NE28. This is a ‘hands on’ resident position responsible for the M&E service contract delivery, including supervision of the resident engineer and administrative team of 3. This role offers the chance to make a real impact on service delivery, uphold high standards of customer care, and lead a motivated team. Key Deliverables In this role, you will: * Lead and inspire the resident team, ensuring excellent service delivery across all operations * Manage Planned Preventative Maintenance (PPM), ensuring tasks are completed on time and in line with SLA targets * Maintain a manageable backlog of PPM tasks and ensure all reactive work is completed within acceptable timescales * Liaising with clients, contractors, and internal teams to maintain clear communication and address any concerns or issues * Attend client calls and meetings where required ensuring all follow-up actions are completed promptly * Provide first-line management by conducting performance reviews, setting clear team objectives, and supporting individual development * Carry out risk assessments, site log book and safety audits in compliance with safety legislation and company procedures * Working Hours: 40 hours per week – Monday to Friday, 8am–5pm What We’re Looking For We’re seeking a Supervisor (Mechanical or Electrical) with a proactive, fault-finding approach to engineering—someone personable and capable of clearly explaining solutions and next steps to clients when needed. Essential qualifications and experience: * Strong knowledge of both commercial and domestic systems * Ability to carry out PPMs to SFG20 or equivalent standards * Advanced fault-finding and diagnostic skills * Relevant mechanical or electrical qualifications (City & Guilds or equivalent) * Experience conducting and supervising reactive repairs and managing small projects Benefits We continually evolve our benefits to attract and retain great people. Here's what you can expect: * Salary: up to £45,000, plus overtime and flexible benefits * 25 days holiday bank holidays, with the option to buy/sell additional days * Pension with a leading provider, including employer contributions * Private medical insurance * Two volunteer days per year and personal wellbeing support * Life assurance * 24/7 Employee Assistance Programme, including mental health support, counselling, and legal advice * Flexible benefits, including dental insurance, gym membership, travel insurance, tax-free bikes, and Give As You Earn