Join Our Team as an eCommerce Manager!
Are you a strategic digital leader with a passion for driving online sales and enhancing customer experiences? At Finning (UK) Ltd, the world’s largest Caterpillar dealer, we are on the lookout for an experienced eCommerce Manager to spearhead our digital sales growth and go-to-market strategy across a suite of cutting-edge platforms. This is a pivotal role that combines commercial strategy, digital innovation, and team leadership to deliver a market-leading online experience for our customers.
Key Responsibilities
* eCommerce Sales Growth & Management:
o Drive online sales of equipment, parts, and services, focusing on Aftermarket growth.
o Develop and execute commercial plans to meet sales and self-service targets.
o Optimize the online product range and enhance customer experience across platforms.
o Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities.
o Manage the digital sales pipeline and increase connected asset subscriptions.
* Digital Go-To-Market Strategy & Execution:
o Lead go-to-market planning for new and existing digital applications.
o Coordinate product training and support for successful adoption.
o Advocate for platform enhancements using customer and dealer feedback.
o Deliver a seamless onboarding experience for equipment sales.
o Manage Integrated Procurement and PO automation projects.
* Team Leadership & Development:
o Lead and develop a team of Digital Experience Sales Specialists.
o Set clear objectives, provide coaching, and foster a high-performance culture.
o Deliver internal and customer-facing training and solution demos.
* Performance Analysis & Optimization:
o Develop dashboards and reports to track KPIs and drive continuous improvement.
o Analyze customer behavior and sales data to identify trends and opportunities.
o Support operational excellence across key digital platforms.
Knowledge, Skills & Experience
* Proven experience in B2B eCommerce, multichannel sales, and digital marketing.
* Strong understanding of procurement processes and digital application commercialization.
* Demonstrated success in developing and executing go-to-market strategies.
* Experience managing online product ranges, merchandising, and digital platforms.
* Commercial accountability for sales targets, retention, and KPIs.
* Strong communication, stakeholder management, and analytical skills.
* Experience with CRM systems, NPS, and customer experience optimization.
* Minimum 3–5 years in eCommerce or digital sales roles.
* Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
* Attention to detail and ability to manage multiple priorities.
What We Offer
In addition to a competitive salary, bonus, car allowance, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:
* A comprehensive benefits package
* A supportive and collaborative work environment
* Opportunities for professional growth and development
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require an adjustment or accommodation at any point during the recruitment process, please inform your recruiter.
Join us in making a difference and be part of a team that values your contributions!