Regional Lead Facilities Manager - CardiffAbout the jobJob summaryExplore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK\\\'s largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC EstatesAre you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further! At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.We do this by taking equality, diversity and inclusion into account in everything we do.Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What\\\'s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance. Inside HMRC Estates: Meet our Workplace Operations teamJob descriptionIn this role you will lead the facilities management team within the Workplace Operations Regional Team in Cardiff. You will have day to day accountability and responsibility for all FM related requirements within the Cardiff region. You will ensure delivery of an excellent facilities management service for our customers for both Hard and Soft FM, providing a first class building and excellent service, so that our customers can perform at their best. You will act as deputy to the Head of Estates (HoE) as required, and provide assurances on their behalf including;Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirementsSupporting the development/evolution of our customer focused servicesTake the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estateReview and report on supplier performance to the Head of Workplace Operations and Area FM Team, acting to drive continuous improvementProvide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operationEnsure provision of high quality and consistent communications with customers and key stakeholdersOversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the regionHere are some of the key responsibilities of the Senior FM Delivery Lead;Provide a visible presence for our customers ensuring the best quality of service and excellent customer communicationsCollaborate with others to integrate customer services at the local level including: With Operational Contract Management & Support Services (access control, mail, FF&E, utilities)With Projects, Planning & Delivery (PPD) (projects including Workplace Improvement Programme and office closures) With CDIO (IT service delivery) With Professional Services & Digital Estate (testing and commissioning of new facilities)Service Delivery & User Experience (SDUX)Property & AssetsLocations ProgrammeRegional Delivery teamManage customer feedback and complaintsProvide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customersAssure hard and soft FM supplier and landlord performance in terms of reactive works and planned maintenance/statutory compliance, linked to KPIs Plan, approve and deliver Minor New Works within budgetEnsure seamless close out of day-today issues and provide emergency call-out to coordinate problem resolutionSupport the mobilisation of new service providers and de-mobilisation of existing suppliersCollate and interrogate management information to enable the effective management of the estate and suppliersIdentify risks and manage mitigating actions, providing appropriate and timely escalations to resolve issues effectively, minimising business and operational risk to our customersContribute to the planning and delivery of targets and objectives in order to meet Estates and HMRC targets and priorities. Working Pattern: To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for early mornings from 07:00, evening work up to 19:00 and occasional weekend work in line with business need. In addition to this, you will need to be available for out of hours \\\'On Call\\\' on a rota basis as needed in order to respond to any incidents.Person specificationEssential Criteria:Previous experience within a senior facilities management / contract management functionClear demonstration of FM Skills in both meeting customer needs and managing supplier relationshipsExperience in Contract/Supplier ManagementDemonstration of strong customer relationship management and customer service ethosUnderstanding key performance related schedules within contracts including assurance of KPIs/SLAsStrong knowledge of statutory compliance linked to SFG20 schedules. Desirable Criteria:If not already held, you must be willing to obtain an IWIFM Certificate Level 5 within 24 months of take up duty.A full UK Driving LicenceWe recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.Desirable Qualifications:IWIFM Level 5 NEBOSH General Certificate Full Time onlyDue to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can\\\'t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.BehavioursWe\\\'ll assess you against these behaviours during the selection process: Leadership Working Together Communicating and Influencing Technical skillsWe\\\'ll assess you against these technical skills during the selection process: You will be required to demonstrate how you used your technical knowledge in solving a problem. BenefitsAlongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development. To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences.A 750-word personal statement. You should highlight key achievements, knowledge and experience to demonstrate suitability for the role.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift At sift your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked questions based on the behaviours listed below to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.Behaviours:LeadershipWorking TogetherCommunicating and Influencing This is an example of a strengths-based question: \\\"It is often said that the customer\\\'s needs should come first. To what extent do you agree or disagree with this statement?\\\" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.You will be required to demonstrate how you used your technical knowledge in solving a problem. Interviews will take place face to face. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application - 406071 & vacancy closing date 05/06/2025\\\'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Additional Information We are looking into ways to enhance the applicant experience.As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement. Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC\\\'s use of AI. If you don\\\'t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.ukTerms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).