Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service.
Working Hours: Monday to Friday, 9:00am – 5:00pm
Pay Rate: £14.35 per hour
Key Role Responsibilities:
* Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
* Customer account management.
* Maintain detailed and accurate records of customer interactions and transactions.
* Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
* Provide feedback on the efficiency of the customer service process and suggest improvements.
* Take ownership of the customer journey from installer arrival on site through to job completion.
* Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered.
* Call all customers with failed installations from the previous day to advise on next steps and provide reassurance.
* Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer.
* Review and follow up on internal raised cases, keeping stakeholders informed and ensuring progress is made.
* Collaborate with installers, resource experts, and managers to resolve live-installation issues quickly and effectively.
Skills and Experience Required:
* No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
* Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
* Strong problem-solving skills and the ability to think on your feet.
* Proficiency in using customer service software, databases, and tools.
* A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding training from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you!
Use the link to apply today, we look forward to hearing from you