At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! We are currently recruiting for Senior Sales Advisor to join our branch, in Scarborough. As the successful candidate, you will lead from the front, maintaining a balance between supervisory and hands-on responsibilities, in branch. This is a full-time role working Monday-Friday 7:00-1700, and every other Saturday from 08:00-12:00 What You’ll Be Doing Acknowledge every customer, ascertain their needs and wow them with quick and efficient service. Monitor team metrics and performance to ensure targets are met and operational goals are achieved. Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions. Train and mentor new team members on company policies, procedures, and customer service best practices. Collaborate with other departments to streamline processes and improve communication. Maintain excellent standards across the counter, shop floor and yard. Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles. Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls. Understand our approach to pricing and be able to communicate credible prices. Stay updated on industry trends and best practices in customer service. Support business initiatives to increase sales, margin & service as required. Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members. Open and close the branch as required. What We’re Looking For Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. Pride - You take pride in your work and are dedicated to producing top-notch results. Why Choose Us? Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm. What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!