Customer Account Manager
Location: Stratford-upon-Avon (hybrid working available after training)
Salary: £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)
We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.
In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.
Key Responsibilities
Handling inbound and outbound customer calls to resolve payment arrears
Negotiating repayment arrangements in line with customer needs and company processes
Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers
Making appropriate decisions based on individual customer circumstances
Accurately updating customer account information, ensuring records are clear and professional
Identifying and highlighting any customer vulnerabilities in line with company procedures
Skills & Experience
Excellent interpersonal and communication skills (both verbal and written)
Confident and professional telephone manner
Target-driven with the ability to plan and manage your own workload
Strong IT skills with a high level of attention to detail
Experience in debt negotiation is desirable but not essential
Brook Street NMR is acting as an Employment Agency in relation to this vacancy