About the Role
We have an exciting opportunity for a Trade Credit Controller to join our Credit Management Team based in Colwick.
This is a fast-paced and varied position focused on collecting outstanding debt as swiftly and efficiently as possible, using a range of collection methods and tools. You will manage your own customer ledger and work closely with a designated sales manager, ensuring full compliance with our credit control policies and procedures.
The role requires excellent prioritisation and multitasking skills, with strict daily deadlines that must be met.
Key Responsibilities
1. Collect outstanding debts swiftly and efficiently using a variety of collection methods.
2. Process new account applications, from credit vetting through to SAP setup, ensuring all partners are fully verified and assigned appropriate credit limits.
3. Monitor trade account performance and collaborate with Trade Sales Managers to recommend credit limit adjustments.
4. Carry out order vetting, monitoring and releasing held orders in line with credit policy.
5. Stop supply to late-paying customers when required.
6. Ensure all cash collections are accurately and fully allocated.
7. Manage and monitor customer queries, ensuring they are logged and resolved within agreed KPIs.
8. Perform general ad hoc duties including inbox management, voicemail, ...