North Cumbria Integrated Care NHS Foundation Trust
Deputy Service Manager
The closing date is 21 April 2026
The Emergency Care Collaborative has an exciting opportunity for a Band 7 Deputy Service Manager to help with the operational management of Emergency Care at West Cumberland Hospital. The individual will provide a key operational role to support the senior team to drive service improvements and deliver great care for our patients.
Main duties of the job
* Assist the General Manager and Deputy General Managers with the operational management of Urgent & Emergency Care.
* Hold delegated responsibility for key areas of service delivery, for example, operational and performance management in relation to constitutional standard A&E waiting times and achieving financial balance.
* Actively support the achievement of objectives within both corporate and Collaborative agenda.
* Participate in any shift system which is associated with this role outside of normal working hours, in order to fulfil the requirements of the base service and also the wider Trust. These arrangements may vary from time to time depending upon Trust requirements in the best interests in service delivery.
* At times Portfolios will change depending upon Trust requirements in the best interests in service delivery
* The post holder may be expected to work across multiple sites across the Trust
* Provide operational management for the whole Trust if required
* Deputise for the Deputy General Manager as designated
* Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.
* Support delivery of the maintenance and successful achievement of local and national performance management targets.
* Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.
* Support improvement / developments of service.
Person Specification
Skills
* Excellent analytical skills with ability to grasp detail.
* Excellent communication, negotiation and presentation skills.
* Ability to effectively resolve conflict.
* Innovative and creative in producing future service developments.
* Ability to deal with HR issues.
* Ability to prioritize work to meet deadlines.
* Able to use initiative appropriately.
Knowledge
* Current NHS performance agenda.
* Evidence based practice.
* Modernisation and change techniques.
* Continuing professional development with portfolio.
* Clinical governance.
Experience
* Implementation of national policy.
* Staff management.
* Managing a budget.
* Management of change.
* Acute / Community hospital experience
* Project management.
Qualifications
* Degree or equivalent.
* Management diploma or equivalent.
* Essential IT skills (EITS) or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Disability Confident Scheme and Armed Forces Covenant: If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Benefits
* 27-day holiday scheme rising to 33 after 10 years
* NHS Discounts*
* Salary Sacrifice schemes including lease cars and Cycle to Work*
* Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
* *Subject to eligibility
Employment Type
Full-time, Part-time, Job share, Flexible working
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