Social network you want to login/join with:
We are recruiting for an Order Processor to join our highly successful Optical client in the Caerphilly Area.
Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognize them as a preferred supplier. The company is part of a wider organization, with a network of over 7,200 stores and 39,000 employees.
Job Role:
To deliver excellent customer service while balancing customer demands.
Pay and Benefits:
* £12.30 per hour (rising after 12 weeks)
* Hours: Monday to Friday
* Company Pension up to 5% matching
* Life insurance - 3.5 times your salary
* Work within a small team (8-9 people)
* Share Save Scheme
* 33 days holiday allowance (including bank holidays)
Responsibilities:
* Sort new orders into frame types and stock/RX
* Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
* Contract review and assess all orders and returns for processing
* Ensure all Tess scanners are calibrated daily and maintained in good working order
* Using Tess scanners, scan new orders, return order frames, and paperwork for order entry
* Monitor the department reports, monitor P&A frame receipt, advise management of lab delays and issues, and add call log information
* Order package frames from suppliers, log details, and monitor receipt
* Process all manual credits using AS400 and Salesforce tools
* Confirm fax or manual orders via AS400
* Retrieve paperwork and interrogate the ordering process
* Enter new orders into the ordering system
* Assist with administrative duties as directed by the CRM Management team
* Respond to and action all expeditor cases raised by CRM teams on Salesforce
* Liaise with customer service team members to prioritize jobs through the factory and report potential delays
* Work Saturdays as needed to meet business needs
Must Have Qualifications/Experience:
* Excellent PC and administration skills
* Ability to work as part of a multi-disciplined team
* Previous experience working in a customer service environment
* Ability to work in a fast-paced environment
Desirable:
* Previous knowledge of working in or alongside a manufacturing environment
#J-18808-Ljbffr