Ortongate Fitness is an independent fitness club with a strong community. We pride ourselves on creating a supportive and motivating environment for people of all fitness levels.
Responsibilities
* Engage with prospective members in person, over the phone, and via email to drive membership sales.
* Conduct gym tours, confidently showcasing the gym’s facilities and services.
* Follow up on leads and walk-ins promptly and professionally.
* Handle membership enquiries, sign-ups, cancellations, and upgrades using our CRM or front-desk system.
* Perform gym inductions for new members.
* Deliver group fitness classes (depending on qualifications and experience).
* Supervise the gym floor, offering basic training advice and excellent customer service.
* Carry out daily cleaning duties to maintain a high standard of hygiene throughout the facility.
* Assist with reception duties, class bookings, and general administrative tasks.
* Work as part of a team to ensure the gym runs smoothly and members have a great experience.
What We're Looking For:
* Outgoing, confident, and approachable personality.
* Previous experience in sales, customer service, or the fitness industry is preferred.
* A minimum Level 2 Gym Instructor qualification is required.
* Flexible with working hours, including evenings and weekends.
* Passionate about fitness and genuinely committed to helping others.
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