Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Order Fulfilment Team.
The Procurement department is responsible for processing all customer orders while achieving high standards of order accuracy. We are a highly motivated group of individuals working together to uphold our reputation as a first-class procurement team.
Success. The Softcat Way.
There's a uniqueness to Softcat – what we do, how we do it, and why we do it. We help customers use technology to succeed by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.
Be part of a team that enables business growth
A Deputy Team Leader is expected to help, mentor, and assist team members in all aspects of order fulfilment. Softcat expects the candidate to focus on training and development of the team, act as a role model, encourage proactive and diligent behaviors, and maintain a positive attitude. The ideal candidate will have prior buying experience and a passion for people and customer service.
As an Order Fulfilment Deputy Team Leader, you'll be responsible for:
1. Assisting with new start and ongoing team training, including planning, reviewing, and delivering training content.
2. Supporting the team to ensure all orders are placed within ETA's and acting as an escalation point for queries.
3. Supporting the Team Leader and deputising in their absence.
4. Fostering a culture of continuous improvement and encouraging the team to contribute to more efficient ways of working.
5. Supporting the team by placing various order types during the day to reduce backlog.
We'd love you to have
* Leadership, coaching, and mentoring experience.
* Experience working in a fast-paced environment.
* IT experience is beneficial but not essential.
* Experience in order fulfilment, procurement, or buying roles is beneficial but not essential.
We acknowledge that confidence gaps and imposter syndrome can affect talented individuals. Please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognize everyone has different working preferences. In this role, we offer flexible working patterns:
* Hybrid working – 3 days in the office, 2 days remote.
* Flexible hours – start and finish times can be adjusted.
* Flexibility around school drop-offs and pick-ups.
Working with us
Wherever you work, we want you to feel supported and empowered. Our team celebrates individuality, encourages diverse perspectives, and embraces all backgrounds.
Join us
To be part of our success story, please apply now. We support applicants with disabilities or neurodiversity by providing necessary adjustments throughout the recruitment process. All information shared will be confidential.
Learn more about life at Softcat and our diversity and inclusion commitments at jobs.softcat.com/jobs/our-culture/.
We welcome the use of AI in our application process to promote equity. However, we value authenticity and encourage you to be genuine in your application to showcase your true self.
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