Job Title: Junior Professional Services Engineer
Responsible to: Professional Services Manager
Location: Hybrid (3 days Air IT South (Milton Keynes / Thames Valley / London))
Contract Type: Full-time
Job Purpose
We are seeking an enthusiastic and motivated Junior Professional Services Engineer to join our growing team. This role is ideal for someone eager to develop their technical skills and gain hands-on experience in delivering IT projects within a Managed Service Provider (MSP) environment.
You will play a key role in Service Transition, supporting the onboarding and offboarding of clients to ensure a smooth and professional experience. Working closely with the Project Management Office (PMO) and the PS Engineer team, you will assist in implementing technical solutions and completing project tasks.
This is a fantastic opportunity to learn from experienced professionals, gain exposure to a wide range of technologies, and build a strong foundation for a career in IT project delivery.
Duties and Responsibilities:
1. Assist with client onboarding and offboarding, ensuring all technical elements are delivered accurately and efficiently
2. Maintain accurate project documentation and ensure compliance with internal processes.
3. Maintain accurate records of all project activities within the PSA system.
4. Support the delivery of IT projects in line with agreed scope, timelines, and quality standards.
Qualifications, Knowledge and Experience:
Essential:
5. A passion for IT and a strong desire to learn and develop
6. Experience in IT support or project delivery, ideally at a 2nd Line level or equivalent
7. Familiarity with Microsoft technologies (Entra ID, Windows Server, Microsoft 365, Active Directory)
8. Awareness of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
9. Excellent communication and customer service skills
10. A valid UK driving licence
Desirable:
11. Exposure to Microsoft Azure including endpoint management (Intune)
12. Microsoft Entra ID Conditional Access
13. Understanding of SaaS based solutions (SentinelOne, Keeper, ITGlue. Datto)
14. Understanding of network switches, routers and firewalls
15. Experience with email migrations.
What We Offer
16. Mentorship from senior engineers to help you develop your technical skills.
17. Hands-on experience in a wide range of IT projects.
18. Training and certification opportunities
19. A supportive team environment with clear career progression.
The Benefits:
20. Hybrid working options for a better work-life balance
21. 25 days annual leave plus bank holidays
22. Ongoing learning and development opportunities
23. Cycle to work scheme and technology vouchers
24. Enhanced family leave
25. Celebration day - an additional day off each year to celebrate an occasion important to you
26. Salary sacrifice pension
27. 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
28. Company social events and competitions
29. Discount and Cashback Scheme
30. Group Income Protection
31. Life Insurance
32. EAP and Virtual GP Service
Ready to soar with Air IT? Apply now and be part of something extraordinary!
Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
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Details
Type
Permanent - Full Time
Location
Milton Keynes, Buckinghamshire
Job Function
Professional Services
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