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SBHA
Director of Customer Services
Salary: £85,000 - £91,000 (pay award pending)
Work arrangement: Hybrid working
Created by Tenants for Tenants, SBHA is dedicated to providing safe, affordable, and quality homes for our communities. We aim to create vibrant, inclusive neighborhoods where everyone can thrive. Our commitment to excellent customer service is central to our mission. We are seeking a dynamic and experienced Director of Customer Services to lead our customer service team. This pivotal role involves overseeing all aspects of customer service operations to ensure exceptional support and efficient handling of customer needs.
Key Responsibilities:
1. Lead and inspire a dedicated customer service team to deliver outstanding service.
2. Develop and implement customer service strategies aligned with organizational goals and values.
3. Monitor and analyze customer service metrics to identify areas for improvement and uphold high standards of service delivery.
4. Foster a customer-centric culture within the organization, promoting continuous improvement and innovation.
5. Collaborate with other departments to resolve complex customer issues and enhance the overall customer experience.
6. Ensure compliance with relevant regulations and standards, maintaining high service quality and consistency.
7. Represent SBHA as an ambassador, advocating for customer needs at local and national levels.
About You:
1. Proven experience in a senior customer service leadership role, preferably within housing or customer service sectors.
2. Exceptional leadership and team management skills, with the ability to motivate and develop staff.
3. Strong strategic thinking and problem-solving abilities.
4. Excellent communication and interpersonal skills.
5. A customer-focused mindset with a passion for delivering excellence.
6. Financial acumen and ability to collaborate to improve outcomes and service offerings.
7. Knowledge of housing regulations and standards is advantageous.
Why Join Us?
* The opportunity to make a meaningful impact on tenants and communities.
* Competitive salary and benefits package.
* Opportunities for professional development.
* A supportive, inclusive work environment.
If you are ready for this exciting challenge and want to make a real difference, we would love to hear from you!
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