Discretionary Funding Officer / Benefits Overpayment officer
Northallerton
Contract
£15.06 per hour PAYE
Our client is looking for an experience Discretionary Funding Officer / Benefits Overpayment officer
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs
Requirements; experience in discretionary funding and/or benefits over payments
Role can be completed remotely, however there may be the need to collect IT equipment from an NYC office
The service administers applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Exceptional Hardship Awards whilst delivering against statutory requirements. The service provides specialist advice and guidance to residents of North Yorkshire, other council service areas and external partners.
The post holder:
* Will be responsible for administering the Housing Benefit and Council Tax Reduction scheme in accordance with Government legislation, case law and local policy.
* Ensure that all claims for Housing Benefit and Council Tax Benefit are processed accurately and within the targeted timescales.
* Will work as part of a team of Benefit Officers delivering excellent customer service at the first point of contact in line with the Council’s vision, values, and behaviours.
* Contributing to meeting the Welfare & Benefits Service objectives and the applicable Customer Service targets.
Knowledge and Experience
* Experience of working in a customer orientated organisation and of dealing with customers on a one-to-one basis
* Experience delivering high standards of accuracy and efficiency in the processing of high-volume areas of transactional work
* Recent experience assessing all types of Housing Benefit and Council Tax Reduction claims
* Experience analysing and interpreting role-related legal, financial and technical information, for implementation and presentation to others
* Practical knowledge of national and England & Wales Housing Benefit and Council Tax reduction regulations and relevant legislation
* Knowledge of standard IT packages (eg Microsoft Office) to create letters, reports and present data
* Understanding of practical application of relevant legislation and policies including GDPR, MOU, Health & Safety and Equality & Diversity
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer