We are seeking a dynamic and experienced Electromechanical Service Manager to lead our field service operations within the mail sortation industry. T
his is a key role requiring a strong technical background in electromechanical systems, excellent customer engagement, and proven analytical ability to monitor performance and drive continuous improvement.
Key Responsibilities
* Lead and manage a team of field service engineers across multiple client sites
* Oversee the installation, maintenance, and servicing of automated mail sortation equipment
* Develop strong relationships with key customers, acting as the primary point of contact for service issues and performance reviews
* Monitor service KPIs and generate performance reports using operational data
* Identify trends, root causes of failures, and develop action plans to improve system reliability and service efficiency
* Work closely with internal engineering, operations, and logistics teams to ensure consistent service delivery
* Ensure compliance with health and safety, regulatory, and company standards
Requirements
* Proven experience managing electromechanical service teams, ideally within the mail or parcel automation industry
* Strong knowledge of automated handling systems, conveyors, robotics, and PLC-based controls
* Excellent customer-facing skills with the ability to build trust and credibility with high-profile clients
* Advanced data analytical skills with experience using tools such as Excel, Power BI, or similar platforms
* Strong organizational and problem-solving skills with a results-driven mindset
* Ability to travel to customer sites as needed
* Degree or relevant qualification in electrical, mechanical, or mechatronic engineering preferred
Why Join Us?
* Work with industry-leading technology and clients
* Autonomy to lead a high-performing team and shape service strategies
* Collaborative and supportive work environment
* Career development and training opportunities
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