Job type: Permanent Location: Wrightbus Closing date: Tuesday 28 Oct 2025 08:00 "We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications." Candidates who applied for this role within the past six months and were not successful should wait at least six months before reapplying. All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future. The Job Summary: Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Engineer. on fixed term basis for 12 months To effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance. The Role: Ensure all technical related telephone and email queries are handled daily in a prompt and effective manner Complete parts assembly breakdowns, to ensure all required parts have individual part numbers. To produce, issue, control and keep records of all service part information as required. Ensure the latest product manual information is kept up to date for all relevant personnel and customers. Ensure the latest defect resolution information is relayed to all relevant personnel and customers. Assist with service/parts enquiries related to new bus tenders and contracts. Log any all calls and identify training needs. The Requirements 5 x GCSE's (or equivalent) including English and Maths to grade C or above, and 5 years out of the last 7 years relevant experience in a manufacturing/technical role Experience in delivering technical system information to customers/stakeholders Experience in handling technical queries by phone and email Experience of MS office. Experience and knowledge in the use of 2D or 3D CAD Experience / understanding of system classification, parts listings and BOMs Knowledge and ability to interpret relevant legislative text Ability to read and interpret technical engineering drawings Knowledge of and ability to fault find and repair components and systems Ability to keep accurate records and organised document storage The Benefits: Discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's. Free car parking Canteen Career progression Professional development Flexitime wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.