Contract: 1 year FTC
At MSVHousingwe’recommitted to making sure our customers have good‑quality, safe homes, and ourTrainee Neighbourhood Officersarekey to making this happen.
We are looking to recruit an enthusiastic individual with strong people and communication skills to join our established team. Reporting to our Neighbourhood Team Leader, our Trainee Neighbourhood Officers support the delivery of effective tenancy, property and neighbourhood management services while developing the skills needed for the role.
You will help ensure services are responsive, efficient and customer‑focused by building a clear understanding of our homes,tenantsand communities. Acting as a visible presence in our neighbourhoods, you will support customer engagement,assistin resolving issues, and contribute to maximising rental income and meeting regulatory standards.
We’reseeking someone with a genuine passion for advocating on behalf of people and communities, and a desire to learn and grow within a housing managementcareer.
Responsibilities
* Manage a neighbourhood patch in line with legislation and MSV policies by delivering a holistic People–Property–Place service, carrying out tenancy visits, inspections, and addressing estate or tenancy‑related issues while prioritising customer safety.
* Support effective tenancy and income management by building strong landlord–tenant relationships, managing arrears (including high‑level arrears, courtworkand evictions), and working closely with Income, Financial Resilience and Sustainment teams to help customersmaintainsuccessful tenancies.
* Work collaboratively with internal teams (Lettings, ASB, Property Care, Customer Voice) and external partners to minimise void loss, resolve neighbourhood issues, deliver community engagement activities, and contribute to the Neighbourhood Strategy and wider MSV initiatives.
* Ensure excellent customer service and compliance by meeting regulatory standards, promoting MSV’s WOW standards, following safeguarding, health and safety and data‑protection requirements, andrepresentingMSV professionally at all times.
* Provideaccuratereporting, information and data to managers, contribute to value for money,participatein learning and development, and remain flexible in undertaking other duties to meet business and community needs.
Qualifications
* A good standard of education, including a minimum of 5 GCSEs (or equivalent) at Grade C or above,including Maths and English, and a willingness to work towards aprofessional Housing Management qualification.
* The ability tomanage and prioritise a demanding workload, meet deadlines, work under pressure, and useMicrosoft Officeconfidently.
* Stronginterpersonal, communication and listening skills, with the ability to engage professionally with a wide range of people and show respect,kindnessand compassion.
* A strongcustomer‑focused attitude, taking accountability for service delivery,understandingand empathising with diverse customer needs, and contributing positively to excellent customer service.
* Personal qualities including beingself‑motivated, flexible, positive, enthusiastic, creative,reflectiveand open to change, with a commitment toEquality,Diversityand Inclusion.
* Afull driving licenceand willingness totravel across the Northwest, with the ability torepresentMSV professionally and support the wellbeing of yourself and colleagues.
Benefits
* Flexibility on where you work with home working kit provided
* 33days holiday per yearplus bank holidays, andaholidayabuyscheme.
* Company pension scheme with up to 10% matched contributions
* Company fundedaccess to a health cash plan, where you can claim back costs of everyday health treatments such as optical,dentaland much more.
* Enhanced sick pay with up to 3 months full pay and 3 months half pay
* Health and Wellbeing Support including an employeeassistanceprogramme, free counselling, mental health first aiders andnumerouswellbeing initiatives
* Life assurancesubject to being a member of our company pension scheme.
* Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
* Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
Equality & Inclusion
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of therole;however,weencourage candidates tosubmitan ammonised CVif they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues tofacilitatethis.
We’repassionate about inclusion andwe’dlove to hear from people from diverse backgrounds for this role.
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