Blinds2go is a part of the Hunter Douglas Group who are in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. This is a pivotal moment to join us.
We’re looking for a Digital Product Manager who is ready for more than a standard PM role. You’ve spent 3–5 years honing your craft, you own outcomes (not just features), and you’re starting to think and operate at a strategic level. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them.
You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into a leadership-adjacent role with genuine scope and visibility, this is it.
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Role & Responsibilities
What You’ll Own:
As the lead PM on our UX squad, you will have end-to-end ownership of:
* The UX product vision and roadmap across Hunter Douglas’ global e-commerce sites
* The Customer Service operations workstream, including CS tool ownership, platform migrations, and ongoing enhancements
* Discovery, strategy, prioritization, experimentation, delivery, and post-launch optimization within your domains
* User experience quality and consistency across our e-commerce platforms
* Balancing global platform standards with regional market nuances
* Performance outcomes: you measure success in business impact, not feature output
Leadership & Team Impact:
This role carries genuine leadership responsibility:
* Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and design
* Act as a mentor and sounding board for other product managers on the team
* Drive clarity in ambiguous situations, aligning teams around outcomes when the path isn’t obvious
* Represent the product perspective in stakeholder discussions across North America, EMEA, and APAC
* Help shape our product culture, raise the bar on how we work, and model what great product looks like
* Define and evolve a clear UX product vision that ladders up to commercial and business strategy
* Translate strategic objectives into actionable, sequenced initiatives
* Identify high-impact opportunities through data, customer research, and stakeholder collaboration
* Own prioritization and trade-off decisions within your domain
* Define success metrics and expected business impact before development begins
* Design structured experiments: hypothesis framing, test design, measurable criteria
* Analyze results and make evidence-based decisions on next steps
* Own continuous optimization post-launch and foster a culture of disciplined experimentation
Delivery Leadership:
* Partner closely with engineering, design, analytics, and commercial teams
* Own backlog prioritization and sequencing with an outcome-first mindset
* Make informed trade-off decisions under real constraints
* Ensure solutions are scalable, commercially viable, and operationally sustainable
* Support accurate reporting of product and development effort for governance
Global Stakeholder Engagement:
* Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awareness
* Balance global platform consistency with regional requirements
* Influence senior stakeholders toward outcome-focused decisions
* Drive alignment when priorities compete across regions or business units
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Person Profile
Qualifications and Skills:
* 3–5 years of product management experience in digital, e-commerce, SaaS, or comparable environments
* Demonstrated ownership of a product area with measurable commercial or customer impact; you can point to it
* Experience defining product strategy, not just executing against predefined requirements
* Strong prioritization and trade-off decision-making skills in fast-moving environments
* Proven ability to lead initiatives end-to-end: discovery through delivery and optimization
* Ability to influence cross-functional and global stakeholders without direct authority
* Starting to show the instincts of a senior PM: strategic thinking, mentorship, stakeholder leadership
Nice to Have:
* Experience with Shopify or working through a platform migration
* Background in UX-focused product management; you understand design systems and conversion
* Experience with experimentation platforms such as VWO, Optimizely, or similar
* Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)
* Experience working across complex, multi-market stakeholder landscapes
* Background in SaaS or subscription-based digital products
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