IT Service Delivery Manager
Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits
We're currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). You'll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. You will also work closely with third-party suppliers and service providers, managing performance and ensuring contractual obligations and service expectations are met. A key focus of the role will be identifying opportunities to improve service performance, efficiency, and value.
Key responsibilities include:
* Managing relationships with internal stakeholders and acting as the primary contact for IT service delivery
* Ensuring IT services meet agreed SLAs and operational performance standards
* Supporting change initiatives by managing service transition activities for new or updated services
* Managing third-party vendors and suppliers to ensure service quality and value for money
* Supporting incident management processes and driving timely resolution of service disruptions
* Identifying root causes of recurring issues and implementing improvements to prevent future incidents
* Driving continuous improvement initiatives across IT service delivery
To be considered for this role, you should have:
* Proven experience working as an IT Service Manager or in a similar IT service delivery role
* Understanding of ITIL principles and best practices
* ITIL certification (desirable)
* Experience managing service transition activities
* Familiarity with incident management processes and tools
* Understanding of project management methodologies (desirable)