Job Specification: IT Support Technician (Level 2)
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
* Site Location: Mossmorran
* Contract Duration: Mon, 02 Mar, 2026 - Fri, 29 May, 2026
* Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
* Technician Level: Level 2
* Pay of rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
* Deskside support: PC, laptop, peripherals, software
* Printer Support
* Staging
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
* Good general understanding of IT principles such as Networks, Hardware and Domains
* Working knowledge of leading software packages such as MS Office and Lotus Notes
* Good working knowledge of Windows 10/11 and related software and applications
* Good experience in End User device hardware and software troubleshooting
* Knowledge of mobile devices, in particular Blackberry and iPhones
* Experience with building, configuring, replacing and troubleshooting EUC hardware components
* Good Experience in Data Backup Techniques
* Familiarity with virtual, MDM and VPN environments
* Familiarity with Microsoft SCCM would be advantageous
* Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW
Professional Attributes:
* Exceptional customer facing skills
* Able to communicate clearly and effectively with end users
* Accurate record keeping
* Good timekeeper
* Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn t have it.
Sterling check includes:
* Criminal record check
* Govt. ID check
* Employment Check (last 5 years)
* Educational check
* Global Sanctions Check
* Motor vehicle record check