Pay £44,447-£46,547 Job description The roles are an exciting development opportunity for 2 SEO's to utilise their HR and Payroll expertise and excellent organisational and interpersonal skills, to work in a fast-paced environment over both Product and HR disciplines. The Product Support role is a key member of the product team, driving programme objectives by taking a leading role in delivery with external partners and stakeholders. You will be an advocate for Synergy, the changes the programme is looking to deliver, and be responsible for building and maintaining strong working relationships with HR Product Managers, Process Owners, Delivery Partners and the SME community across the four departments. The roles will bring flexibility to pick up a variety of work and the ability to switch focus at pace is also key to being successful in these roles. While the ideal candidates would be able to hit the ground running, Synergy aims to promote a safe and supportive environment for candidates to explore their own development requirements. There are 2 SEO vacancies available in the following work streams: Absence Time and Labour Workforce Scheduling Volunteering Or Payroll and Pensions Compensation and Benefits Key tasks include: Work with delivery partners to support the successful delivery of the Synergy HR and Payroll functional work plan, driving the functional design of key Oracle modules with Synergy Cluster departments; ensuring actions and decisions are tracked, and information is shared across the wider stakeholder group. Apply existing knowledge of HR and/or Payroll processes to understand user requirements and accurately feed this into the design process, supporting process and policy convergence wherever possible. Collate and quality assure information, data, insight, and evidence provided by subject matter experts (SMEs) from across the four departments and use this to actively contribute to the direction of the programme’s design. Working inclusively and collaboratively with proven organisational skills, and the ability, resilience, and flexibility to work at pace. Take a lead role in supporting the design and testing requirements in respect of your product area of accountability through the programme life cycle. Communicating with clarity, integrity, and enthusiasm. Building and maintaining strong effective relationships with stakeholders and colleagues to confidently challenge, influence and negotiate positive outcomes and solutions. Support the facilitation of cross cluster working groups including producing key information to enable decision making and deputising for Product Managers as appropriate. Work in an agile way, leading stand-ups and retrospectives. Person specification To be successful in this role, candidates will have: Essential Skills Stakeholder Relationship Management (Lead Criteria) – An ability to build effective relationships and partnerships with a wide range of diverse stakeholders to develop and maintain an understanding of stakeholder needs with the ability to identify and resolve issues in a complex and/or transformational environment. Essential Leadership Attributes - Exceptional organisational skills with the ability, resilience and flexibility to work at pace and lead through others to deliver against multiple priorities. Team Working Skills - Proven ability of working within a team to lead and support people through cultural and transformational change. Key Analytical Skills - An ability to gather and use information, data, insight and evidence to inform decisions on complex issues. Communication Skills - Excellent communication skills, both verbal and written, with the ability to get to the heart of issues and challenges and communicate succinctly to a range of audiences. Service Focused Mindset - An ability to bring diverse perspectives and a solutions-focused approach to deliver an excellent and continuously improving service to customers. Agile Working - Experience working in a product environment and familiarity with AGILE methodology. For more details on this vacancy and benefits of working for DWP- Click Apply