ITS Group are a leading construction recruitment specialist with over 50 years experience. Our South West division have been supplying local construction projects for over 20 years across Devon & Cornwall
On behalf of our client, a national flagship housebuilder we are looking for a Resident Liaison Officer (RLO) to join their team on site in Truro. You will be based at the main site offices in Truro, residents are in situ along with the programe of new build construction still underway. You will report direct to the site project team
We are looking for someone with previous experience in a similar role, must have customer liasion experience either on new build housing or through housing association or local council residential liaison roles
As the RLO you will act as the main point of contact between the site team and the residents to ensure clear and effective communication, manage expectations, address concerns, and help minimise disruption during the project.
Key responsibilities include:
* Communication: Keeping residents informed about project timelines, scope, and potential disruptions
* Problem-solving: Addressing resident complaints and concerns, working towards quick and efficient solutions.
* Coordination: Coordinating access to homes for contractors, managing schedules, and ensuring smooth operations.
* Relationship building: Fostering a positive relationship between residents and the project team and engaging regularly with residents to foster community
* Documentation: Maintaining records of resident feedback, meetings, and other relevant information.
This contract is for a minumum 6 months, but likely to continue beyond this.
If you have the relevant skills and experience for this role, please send your CV to Matt Clark at ITS