Repairs & Maintenance Planner / Scheduler Required for a Reputable Housing Association (Worcester Region)
A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region.
This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.
The Role
As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service.
You'll be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.
Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: £31,140 per annum
Contract: Permanent | Full Time
Closing Date: 10 February 2026
Key Responsibilities
Deliver a customer-first approach in all planning, scheduling, and communications
Manage in-day and real-time scheduling, resolving issues to prevent service disruption
Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
Act as the central point of contact between customers, operatives, and the call centre
Provide scheduling, coordination, and administrative support to a mobile workforce
Maintain workflow efficiency while keeping customers informed
Support continuous improvement and identify opportunities to improve service delivery
About You
Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
Experience handling reactive repairs and emergency scheduling
Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
Strong organisational skills with the ability to manage multiple and changing priorities
Excellent communication and customer service skills
Proactive, adaptable, and solution-focused
GCSEs in English and Maths (or equivalent)
Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)What's On Offer
Permanent, full-time position
Salary of £31,140 per annum
Worcester-based office with free onsite parking
Opportunity to work for a respected Housing Association
A role that makes a real impact on customers' homes and communitiesAbout Us
Be a part of a growing and trusted property maintenance housing association. We're committed to "Keeping the Promise" to our customers by delivering high-quality repairs through skilled and dedicated teams.
If you're interested feel free to send you CV to Adam
(phone number removed)
INDPS