Customer Service Advisor – Business to Business (B2B)
* Location: Brackley, Northamptonshire
* Position Type: Permanent, Full-Time
* Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week)
* Salary: Circa £25,000 (Dependent on experience)
* Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension
Customer Service AdvisorOverview:
Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor ***. This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.
Customer Service Advisor -Key Responsibilities:
* Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
* Accurately and efficiently process sales orders and related transactions
* Maintain professional, courteous communication with internal and external customers
* Develop and sustain positive relationships with clients and colleagues
* Maintain detailed records and statistical data related to customer accounts and sales
* Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
* Monitor and follow up on customer issues, escalating where necessary
* Ensure adherence to company standards, processes, and data protection regulations
* Support the wider Sales & Marketing team as needed
* Stay current with company products and internal procedures
Candidate Profile / Customer Service Advisor:
* Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
* GCSE level education or equivalent
* Strong communication skills - both verbal and written
* Excellent attention to detail and accuracy in data handling
* Proficiency in using CRM systems and general computer literacy
* A proactive and solution-focused approach to customer service
* Collaborative team player with a positive attitude
Key Words for theCustomer Service Advisor Role:
* Customer Service
* Sales Order Processing
* CRM Systems
* Communication Skills
* Problem Solving