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Quality and Applications Support Technician, Whitstable
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Client:
New Appointments Group
Location:
Whitstable, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b08c00453b80
Job Views:
4
Posted:
23.05.2025
Expiry Date:
07.07.2025
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Job Description:
Quality and Applications Support Technician
Location: Whitstable
Contract: Permanent, Full-time
Our client is a leading manufacturer of engineered components, supplying high-quality products to customers in regulated, safety-critical environments. They are looking for a Quality and Applications Support Technician to join their engineering team and play a crucial role in maintaining product quality, supporting customers and suppliers, and contributing to continuous improvement across the business.
Key Responsibilities:
* Act as the first point of contact for internal teams and external customers requiring technical assistance
* Provide root cause diagnostics and solutions through calls, video meetings, or customer site visits
* Support with installation, troubleshooting, and technical queries related to existing and new products
* Assist with customer audits and technical assessments, including follow-up actions
* Manage incoming product inspections and support with Certificates of Conformity (COP) and inspection reports
* Collaborate with quality teams to analyse customer complaints and identify root causes
* Work with suppliers to resolve issues through non-conformance reporting (NCRs) and corrective actions (CARs)
* Maintain CAD drawings and technical documents, ensuring compliance with regulations and customer requirements
* Support the engineering change process (ECNs) and new product introduction
* Ensure accurate and up-to-date product and inventory data within the ERP system
* Analyse customer quality data to highlight trends and improvement opportunities
* Produce reports and presentations for internal and external use
* Maintain accurate records of technical and quality documentation
Candidate Profile:
Essential:
* HNC in Mechanical or Electrical Engineering (or equivalent)
* Minimum of 2 years' experience using SolidWorks
* Confident using Microsoft 365 (Excel, Word, Teams, etc.)
* Strong communication skills and a professional, customer-focused approach
* Highly organised, with attention to detail and the ability to manage multiple tasks
Desirable:
* Experience within the automotive or safety-critical industries
* Background in quality assurance and/or engineering administration
* Familiarity with regulatory compliance and homologation standards
This is an excellent opportunity to join a stable, growing business where your technical and interpersonal skills will have a direct impact on customer satisfaction and product excellence.
CVs in Word Format to [emailprotected]
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