Team: Flex Space Operations
Reports To: Regional Manager
Role Summary
An exciting opportunity to lead community engagement and operational excellence at a dynamic flexible workspace supporting charitable and mission-driven organisations. They are a market leader in commercial real estate services, managing billions in UK business space and thousands of occupiers across a wide range of investors, REITs, and funds. This role is based full-time onsite and will require close collaboration with the client's in-house team.
The Community Manager is the key liaison for occupiers and visitors, ensuring exceptional day-to-day experience, smooth venue operations, and strong occupier relationships. This position requires someone proactive, organised, and passionate about delivering outstanding service while cultivating an inclusive and collaborative work environment.
Key Responsibilities
Community Engagement & Member Experience
1. Act as the central point of contact for all occupiers, ensuring their needs are addressed promptly and professionally.
2. Build meaningful relationships with occupiers and support their success by understanding their missions and fostering opportunities for collaboration.
3. Champion the occupier journey by maintaining high levels of satisfaction and engagement.
4. Facili...