Head of Housing Transformation & Regulation
Client – Babergh & Mid Suffolk Council
Salary - £65-70k
Contract type – Permanent
Hyperion Partners are proud to be working in close collaboration with Babergh & Mid Suffolk Council to appoint an exceptional Head of Housing Transformation & Regulation.This is a visible, strategic leadership position at the heart of the Housing Directorate — shaping services, strengthening regulatory assurance, and driving a culture where residents genuinely sit at the centre of decision-making.
The successful candidate will be leading a team that is pivotal to ensuring compliance with the updated Regulator of Social Housing Consumer Standards, embedding strong governance, and delivering measurable, resident-focused improvement across the service.
Job Brief
Reporting directly to the Director for Housing, you will:
* Lead accountability for compliance across the Safety & Quality, Transparency & Accountability, Neighbourhood & Community and Tenancy standards.
* Prepare the organisation for inspection — including mock inspections, regulatory readiness and evidence-based reporting.
* Build a single, trusted view of housing data — moving from spreadsheets to real-time intelligence that drives decision-making.
* Champion Tenant Satisfaction Measures (TSMs), complaints learning, and resident insight as engines for service transformation.
* Lead business improvement, digital redesign and systems-thinking reviews across housing operations.
* Develop a robust regulatory risk and assurance framework with early warning indicators.
* Embed a positive complaints culture aligned with the Housing Ombudsman Code of Practice.
* Ensure full readiness for Awaab’s Law and strengthened consumer regulation.
* You will directly lead the Tenant Insight & Improvement Manager, Housing Programme & Systems Manager, and Regulatory Support Coordinator.
Ideal Candidate
This appointment is about capability, credibility and leadership presence.
The successful candidate must demonstrate:
* A relevant professional qualification (Housing, CIH Level 5+, RICS or similar) or equivalent extensive senior-level experience.
* Comprehensive knowledge of the housing regulatory framework and consumer standards.
* Extensive experience monitoring and evidencing regulatory compliance within social housing.
* A proven track record of performance management and delivering measurable continuous improvement.
* Experience leading transformation and organisational change programmes.
* Strong experience within the social housing sector, ideally with tenant engagement exposure.
* The ability to interpret legislation and translate it into practical policy and operational delivery.
* Outstanding report writing skills, with the ability to tailor complex information for Members, tenants and regulators.
* A confident, visible leader who can articulate a compelling vision and bring people with them.
* Experience developing high-performing teams through coaching, supervision and accountability.
* The ability to influence, negotiate and operate credibly in complex political and regulatory environments.
Beyond technical capability, the Council is seeking someone who embodies its values: empowering people, valuing customers, taking ownership, being open and honest, and demonstrating ambition.
Why This Job?
The regulatory environment has changed. Expectations are higher. Scrutiny is sharper. Residents rightly demand more transparency and accountability.
This role exists to ensure the Housing Service is not just compliant — but confident, evidence-led and continuously improving.
If you are a senior housing leader who understands regulation, performance, resident engagement and transformation — and can combine data intelligence with cultural change — we would welcome a confidential conversation