Social network you want to login/join with:
Oscar Technology has partnered with a leading MSP just outside the Exeter area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position.
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
* Monitoring & dealing with issues raised in the logging system and directly through the phone.
* Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
* Performing necessary routine maintenance and updates to application operating systems and anti-virus software.
* Ensuring IT Policies, procedures, and security standards are being considered and followed.
* Assisting with data retrieval, backup management - either onsite or cloud-based.
* Establishing and maintaining technical documentation, including diagrams and knowledge articles.
* Having extensive knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux), and software applications.
* Knowledge of virtualization technologies such as VMware and Hyper-V.
* Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
* Familiarity with troubleshooting and resolving issues related to Microsoft environments.
* Knowledge of Active Directory and user account management.
* Understanding server administration tasks such as user management, file shares, and security.
* Strong communication and interpersonal skills.
Benefits
* Access to a comprehensive perks platform, offering discounts on fitness memberships, dining, shopping, and more.
* Electric vehicle leasing program.
* Complimentary parking.
* Numerous training and professional development opportunities.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To learn more about how we handle your data, please review our privacy policy on the Oscar website.
#J-18808-Ljbffr