Job Title: Administrator and Scheduling Coordinator
Salary: £17.72 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Eastleigh, SO50
Start Date: ASAP
We are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client's HomeCare Directorate team. This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs. As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service.
Key Duties and Responsibilities:
* Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators.
* Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service.
* Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications.
* Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored.
* Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements.
* Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution.
* Engage in any other administrative duties as requested by line management.
Requirements:
* Proven experience in prioritizing workloads in a busy environment.
* Exceptional communication, administration, and customer service skills.
* Proficiency in Microsoft programs and database management.
* Organized, efficient, and a committed team player.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
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