Posted: 14h ago
The role
Job Description
The role:
To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.
Duties:
- Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors
- Complaint handling
- Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer care manager in ensuring any remedial work is managed and completed
- Liaising with external contractors
- Diary management for the customer services manager
- Ensuring registration of all homes on the day of legal completion.
About you:
- Extensive administration experience within a similar environment
- Experience working with a housebuilder essential
- Exceptional attention to detail
- Friendly and professional manner
- Strong communication skills
- Proficiency in MS Office packages and IT systems
Benefits
In return, we offer a wide range of rewards and employee benefits such as:
- 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
- Salary Sacrifice Pension Scheme
- Life Assurance
- Cycle to Work Scheme
