Engagement Lead (Supported Living & Specialist Care)
Location: Southern Region (travel required)
Contract: 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)
Salary: £40,000 pro rata
About the Role
We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders.
You'll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you'll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.
What You'll Do
1. Build strong relationships with people we support, families, advocates, and partners.
2. Promote co-production, making sure people we support help shape their care and services.
3. Facilitate forums, surveys, and informal check-ins to capture lived experiences.
4. Follow up on complaints and concerns sensitively and effectively.
5. Share learning and service improvements with families and stakeholders.
6. Support inclusion, personal goal achievement, and community access.
7. Maintain records, pre...