Job Overview
We are seeking a Pump Service Centre Team Leader to lead workshop operations, manage technicians, and ensure the effective delivery of repair and replacement services for internal customers.
Key Responsibilities
* Drive the workshop to meet SLAs for repairs and replacements.
* Ensure a first‑time right approach to repairs in collaboration with internal customers.
* Maintain the highest standards of health and safety within the workshop.
* Manage supplier performance, working closely with category managers and GC colleagues.
* Manage relationships with key internal stakeholders.
* Drive customer service excellence and monitor SLAs to understand and meet requirements.
* Implement innovation and continuous improvement initiatives, including the use of SBF.
* Lead delivery of specific business objectives across the PSC.
* Ensure optimal use of systems and technology to drive efficiency and support financial controls.
* Contribute to the PSC strategy and lead the delivery of local and strategic improvement projects.
Qualifications and Skills
* Strong operational knowledge of pumps and related assets, with the ability to diagnose issues and carry out repairs.
* Experience managing workshop technicians and onsite operations.
* Proficiency with IT systems, including SAP, Excel, Word and PowerPoint.
* Ability to work under pressure to meet targets and a sound numerical and financial awareness.
* Analytical mindset and problem‑solving skills.
* Excellent interpersonal and communication skills to influence customers, stakeholders and suppliers.
* Commitment to health and safety best practices.
Benefits
* 28 days holiday plus bank holidays, with the option to buy/sell up to 5 days per year.
* Annual bonus scheme (up to £2,250 per annum based on company performance).
* Leading pension scheme – company doubles contribution up to 15% when you contribute 7.5%.
* Sharesave – discounted purchase of Severn Trent Plc shares.
* Dedicated training and development with our ‘Academy’.
* Electric vehicle scheme and retail offers.
* Family‑friendly policies, including paid maternity and adoption leave.
* Two volunteering days per year.
Equal Opportunity Statement
We welcome people from all walks of life and celebrate individuality. Severn Trent Water is an equal opportunities employer.
#J-18808-Ljbffr