Lead Administrator
Location: Defence Academy, Shrivenham (Swindon), SN68LA
Salary: £26,109.58 plus excellent benefits
Schedule: 37 hours per week – Monday–Friday 8am–4pm (Hybrid 3 days in office)
Overview
As a Lead Administrator in our Defence team, you’ll play an important role in ensuring the smooth, efficient running of the Course Administration department, supporting colleagues, customers and visiting stakeholders through reliable administration, confident communication and proactive organisation.
What You’ll Do
* Engage proactively with induction processes to support successful probation for yourself and colleagues, contributing to ongoing development.
* Assist fellow Lead Administrators, Specialist Coordinators, Team Leaders and departmental colleagues with a wide range of administrative tasks to deliver service excellence.
* Manage your workload proactively, maintain strong communication with Serco, military and customer contacts, and remain fully aware of team priorities.
* Carry out general administrative duties, including creating, updating and managing spreadsheets, databases and SharePoint/virtual learning environments.
* Arrange meetings – drafting agendas, coordinating attendance, chairing when required and producing action notes.
* Support visitors by arranging transport, accommodation, AV needs, catering and arrival support.
* Liaise closely with internal departments and external agencies on and off site.
* Manage stationery levels, maintain effective electronic filing systems and support GDPR‑compliant archiving.
* Provide coaching and mentoring to assigned colleagues, including delegating tasks, offering guidance, and reviewing completed work.
* Adhere to all mandatory Serco policies, including SMS, Code of Conduct, Think Privacy and SyOps, and ensure correct use of Information Privacy Classifications.
* Provide cover, support and shadowing for other posts when required, maintaining Health and Safety responsibilities at all times.
Qualifications & Skills
* A good level of general education, ideally including GCSEs (A–C or equivalent) in English and Maths.
* Strong communication skills, with the ability to engage confidently at all levels.
* The ability to work both independently and collaboratively in a busy team environment.
* Confidence coping with pressure and managing competing demands from customers and colleagues.
* Excellent organisational skills, including proactive workload management and attention to detail.
* Previous administration experience, with proficiency in MS Office (Outlook, Word, Excel essential; PowerPoint desirable).
* Experience managing electronic calendars, manipulating data and supporting others through mentoring or coaching.
Security & Vetting
This role requires Security Clearance (such as CTC or SC), which includes detailed background checks on employment, criminal record, and financial history. UK residency requirements may apply. An Occupational Health Questionnaire will also be completed.
Benefits
* Holidays: 25 days plus bank holidays (option to buy up to five additional leave days each year)
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off Serco‑managed leisure centres, virtual GP service 24/7
* Discounts: across approx. 1,000 retailers – food, clothing, days out, entertainment, travel
* Charity: Paid volunteering day, tax‑free charitable giving via Payroll Giving, donation to Serco People Fund
* Employee networks: Inclusive networks supporting LGBTQIA+, women, parents, carers, people with disabilities, veterans, diverse cultural backgrounds
Equal Opportunity
At Serco, we are committed to building a diverse and inclusive organisation. We provide reasonable adjustments and encourage applications from diverse candidates. We are a disability confident leader and hold the Gold Inclusive Employer Standard.
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