Customer Relations Manager (Day), Carshalton
Job Category: Customer Service
Location: Carshalton
EU work permit required: Yes
Job Reference: 0c08e49b8df9
Job Views: 4
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
About the Role
We are recruiting a Customer Relations Manager to join our Sales & Marketing team. The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with business development plans and targets. This role offers a great opportunity for a commercially minded professional to represent our establishment within the local community.
Main Responsibilities:
* Plan and manage sales activities and customer contacts to achieve sales targets and generate inquiries.
* Support home visits during the initial enquiry stages.
* Track enquiries/referrals from initial contact to final decision.
* Convert enquiries into sales and liaise with the Finance team to update income processing.
* Report activity to the Home Manager and Regional Director.
* Communicate, liaise, and negotiate with internal and external stakeholders.
* Promote care home awareness through community networking and marketing within budget and timescales.
* Assist in creating marketing materials.
* Attend and present at external customer meetings and internal company meetings.
Knowledge and Experience:
* Strong commercial background with lead generation experience.
* Proven successful sales record.
* Ability to develop relationships with customers and stakeholders.
* Ability to meet targets and deadlines.
* Experience in social care is desirable but not essential.
Benefits:
We offer various benefits including:
* Company-funded Simply Health cashback for prescriptions, optical, dental, and virtual GP access.
* Discount platform for retailers, leisure, and hospitality.
* Pension scheme with Nest.
* Personal car leases via salary sacrifice.
* Holiday purchase options.
* Enhanced maternity, paternity, adoption pay, and new child payments.
* Cycle to work scheme.
* Training and development opportunities.
* Employee Assistance Programme.
* Discounted gym membership.
* Blue Light Card eligibility.
* Sick Pay Cover, free membership, free Will Service, and more.
If you are interested in this opportunity and want to work with a forward-thinking employer, apply now to join our Talent team!
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