Are you a natural people person with a passion for delivering outstanding customer care?
This is a unique chance to join a brandnew business venture within a growing healthcare group - offering real opportunity to shape the future and grow within the team.
Our client is seeking a warm, enthusiastic, and customerfocused individual who thrives on building meaningful relationships and creating positive experiences. If you love connecting with others, take pride in helping people feel supported, and enjoy being part of something new and exciting, this role could be the perfect fit.
Job Title: Patient Experience Coordinator
Hours: 9.00 - 5.00pm Monday to Friday
Location: Taunton
Hybrid working available with 3 days in the office for the initial 8 week training period and then 1 day in the office (Monday) thereafter.
Salary: £30K - £35K PA DOE
Benefits include: Generous holiday | Hybrid working | Modern offices and free parking on site | Progression opportunities | Discretionary bonus scheme | A wellness day | Friendly and sociable team
This is offered initially as a 6 month fixed term contract but there is a permanent opportunity.
The Role:
The Client Relationship Executive plays a vital role in supporting both new and existing patients at the very start of their journey. You will be the friendly, confident first point of contact handling inbound enquiries, building rapport, and guiding patients through their options in a clear and reassuring way (without providing clinical advice). Your goal is to help patients feel informed, cared for, and confident to book the right appointment at the right local practice. This role is about creating a local, community based experience, even within a central support function, ensuring every patient feels heard, valued, and looked after
Key Responsibilities:
Inbound Enquiry Management
* Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner.
* Provide a warm, personalised service that feels local and community based, rather than centralised.
* Build instant rapport and make each patient feel valued and supported.
Patient Support & Treatment Discussions
* Listen carefully and patiently to understand patient needs and questions.
* Talk patients through treatments, services, and available options using clear, accessible language.
* Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance.
* Support patients in making informed decisions, without providing clinical advice.
Lead Management & Follow Up
* Manage inbound queries, leads, and follow ups with excellent organisation and attention to detail.
* Ensure each lead progresses through the journey smoothly, from enquiry to booking.
* Maintain accurate and up to date records across systems.
Appointment Booking & Practice Coordination
* Book appointments directly into practice diaries, ensuring a good fit for both patient needs and practice capacity.
* Communicate effectively with practice teams to ensure seamless handover and continuity of care.
* Provide a consistent, high-quality experience that reflects the values of each local practice.
Requirements:
1. A natural ability to make each patient feel like the only person you've spoken to that day.
2. Highly organised, able to manage multiple enquiries simultaneously.
3. Proactive approach to follow up and lead nurturing.
4. Strong attention to detail and accuracy in recording information.
5. Ability to adapt conversations to suit patient needs, energy, and understanding
6. Friendly, confident, and warm communication style, especially over the phone.
7. Comfortable working in a fast-paced environment with a consistent focus on service quality.
8. A positive, "can-do" attitude and genuine desire to help people.
9. Previous experience in customer service, account management or patient facing role.
10. Experience using CRM or diary management systems (training provided).
NEXT STEPS...To apply for this role please do so online or email your CV to. If you would like to discuss the opportunity prior to application please contact Vicky on .
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