The Assistant Facilities Manager will review and identify opportunities to improve FM service delivery throughout the client's portfolio, implementing a strategy to address and deliver services accordingly. Acting with a high degree of autonomy and minimal supervision, working with, and supporting the Senior Facilities Manager, they will be responsible for the service delivery of the full range of FM services determining procedures and methods for achieving improvements to align with both the client and company objectives. The individual will be a key contact for the client's departmental stakeholders across the business and will be expected to develop a proactive professional working relationship, raising the standards and profile of the Facilities Department, and ensuring customer satisfaction is achieved.
Role Summary
* Support the Senior Facilities Manager in day-to-day operations.
* Establish effective day-to-day business relationships with the client and be responsive to their needs.
* Be responsible for all sub‑contracted services and ensure all services provided are resourced and maintained to a high standard and within the client’s guidelines.
* Assist with scheduling and preparing meeting and conference rooms, coordinate set‑up of conference/meeting rooms, arrange for and reserve projectors and other meeting equipment ensuring equipment is in good operating condition.
* Arrange video and/or web conferencing as needed.
* Conduct daily preventative checks on photocopiers and tea points to ensure they are in working order and log where any issues are found.
* Monitor services and suppliers and ensure that the required standards are maintained ensuring SLA's & KPI's are achieved.
* Ensure location Facilities offering is at, or above the contracted level of delivery.
* Support the Senior Facilities Manager in ensuring the site always remains compliant with current Health & Safety legislation and report any hazards.
* Inspect the site on a planned and ad‑hoc basis to ensure the client’s needs are being met, and to appraise the performance of the team.
* Support the Senior Facilities Manager in organising reactive and fabric maintenance in a timely and cost‑effective manner.
* Oversight and support location Facilities in relation to minor Projects and moves/relocations etc.
* Promote and maintain the core Values of CBRE.
* Undertake both written and verbal communication to the site customers relating to all requirements and service issues.
* Updating and maintaining building records of staff locations and ensuring all support staff are aware of any changes.
Qualifications
* Experience working in a Facilities Management capacity.
* Good interpersonal skills with ability to communicate across management levels.
* Ability to prioritise and co‑ordinate tasks efficiently ensuring all deadlines are met.
* Accurate and exceptional attention to detail.
* Pro‑active and enjoys working autonomously and as part of a wider team.
* Innovative and able to identify FM and wider business opportunities.
* Confident and assertive.
* Sociable and outgoing.
* Flexible approach to work.
* Understands and appreciates the importance of using discretion.
* Team player who deals effectively with colleagues and clients.
Behaviours
* Organised (and ability to plan).
* Works in a structured way. Thinks ahead to prioritise workload.
* Logical.
* Works in a clear and consistent manner.
* Attention to detail.
* Thorough in carrying out a task, with a high degree of accuracy.
* Does not let issues go; follows up on issues through to resolution.
* Customer and team focus.
CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
We are recruiting an Assistant Facilities Manager to join the team located in Cheltenham, Gloucestershire.
CBRE, Inc. is an Equal Opportunity and affirmative action employer (Women/Minorities/Persons with Disabilities/US Veterans).
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